Bolt Online Casino Privacy Policy

At Bolt Online Casino, we are committed to protecting your personal information and ensuring full transparency about how we collect, use, and safeguard your data. This Privacy Policy explains our practices regarding the personal data we process when you visit our website, create an account, or use any of our services — including the bolt casino online platform, games, bonuses, and customer support. By accessing or using our services, you acknowledge that you have read and understood this policy. If you have any questions, please contact us at contact@bolt-casino.com.

Who We Are

Here at Bolt Casino, we operate under the legal entity 3-102-946302 SRL, registered at San Pedro, barrio Dent, del Centro Cultural Costarricense Norteamericano, doscientos metros al norte y cincuenta al este, edificio Ofident, oficina número tres. We are licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202512028-F11. As the data controller for information collected through bolt-casino.com, we are fully responsible for how your personal data is handled.

Information We Collect

At Bolt Online Casino, we collect various categories of personal information necessary to provide our services safely and efficiently. When you register for a bolt casino login account or interact with our platform, we may collect the following:

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and nationality for identity verification purposes
• Government-issued identification documents for KYC (Know Your Customer) compliance
• Financial and transaction data, including cryptocurrency wallet addresses (Bitcoin, Ethereum, USDT, USDC, BNB, TRX) and payment card details
• Account credentials, login activity, and session data
• Gameplay history, wagering activity, and VIP Club participation data
• Device information, IP address, browser type, and operating system
• Communications you send us via live chat or email
• Any information provided when using Google sign-up or enabling two-factor authentication (2FA)

How We Use Your Information

We at Bolt Casino use your personal information for the following purposes:

• To create and manage your bolt casino account and verify your identity
• To process deposits and withdrawals, including crypto and card transactions
• To administer bonuses, promotions, and VIP Club rewards (Spark, Charge, Thunder, Storm, and HyperBolt levels)
• To provide customer support via live chat and email
• To comply with anti-money laundering (AML), Know Your Customer (KYC), and responsible gambling obligations
• To detect and prevent fraud, abuse, or unauthorized access to our platform
• To send you relevant promotional communications, where you have opted in to receive them
• To improve our website, mobile browser experience, and overall service quality
• To fulfill our legal obligations under applicable laws and our gaming license

Legal Basis for Processing

Our Bolt Online Casino platform processes your data on one or more of the following legal grounds: contractual necessity (to fulfill our obligations to you as a player), legal compliance (to meet regulatory requirements under our Anjouan license), legitimate interests (to maintain security, prevent fraud, and improve our services), and — where applicable — your consent (for marketing communications). You have the right to withdraw your consent at any time by contacting us at contact@bolt-casino.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies across our website to enhance your experience, analyze traffic, and support the functionality of the bolt casino online platform. Cookies help us remember your preferences, keep your session secure, and deliver content tailored to your interests. You may manage or disable cookies through your browser settings; however, please note that certain features of our platform may not function correctly without them. Our use of analytics tools also helps us understand how players interact with our site so we can continue improving it.

Data Sharing and Disclosure

At Bolt Online Casino, we do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and cryptocurrency service providers to facilitate secure transactions
• Identity verification and KYC service providers
• Game software providers such as Nolimit City, Evolution Gaming, Pragmatic Play, BGaming, and Hacksaw Gaming, to the extent necessary to deliver gaming services
• Regulatory authorities, law enforcement agencies, or courts, when legally required
• Fraud prevention and security services to protect both you and our platform
• Marketing and analytics partners, where you have consented to such communications

All third-party partners we engage are required to handle your data in accordance with applicable data protection laws and our strict confidentiality standards.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our licensing authority and applicable law. In most cases, we are required to keep records for a minimum of five years following account closure. If you wish to request deletion of your data, you may contact us at contact@bolt-casino.com, and we will respond in accordance with our legal obligations.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Bolt Casino platform:

• The right to access the personal data we hold about you
• The right to rectify inaccurate or incomplete information
• The right to request erasure of your data (subject to legal retention requirements)
• The right to restrict or object to certain types of processing
• The right to data portability
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team via live chat (available 24/7) or by email at contact@bolt-casino.com. We will respond to your request within a reasonable timeframe.

Security of Your Data

We at Bolt Online Casino take the security of your personal information seriously. We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. Our platform supports Google sign-up authentication and two-factor authentication (2FA) to add an extra layer of protection to your account. While we do everything reasonably possible to keep your data safe, no system can be guaranteed to be 100% secure, and we encourage you to use strong, unique passwords and to enable 2FA on your account.

Changes to This Privacy Policy

Our Bolt Online Casino privacy practices may be updated from time to time to reflect changes in law, regulation, or our internal processes. When we make material changes to this policy, we will notify you via the email address associated with your account or by posting a prominent notice on our website. Your continued use of our platform following such notification constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Bolt Casino, please do not hesitate to reach out. You can contact our support team 24/7 via live chat on our website or by emailing us at contact@bolt-casino.com. We are here to help and will respond as promptly as possible.